PRIVACY POLICY | Vanguard Consulting Group

Effective Date: 17 May 2026
Last Updated: 17 May 2026

This Privacy Policy explains how Vanguard Consulting Group Pty Ltd collects, holds, uses and discloses personal information.

This Privacy Policy applies to our website located at https://www.vanguardconsulting.com.au, any related websites, online forms, products, services, communications, events, promotions and business activities that link to or refer to this Privacy Policy.

By using our website or providing personal information to us, you acknowledge that we will handle your personal information in accordance with this Privacy Policy.

This Privacy Policy is intended to describe our privacy practices under the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy, spam and consumer laws, where those laws apply to us.

1. Who we are

Business name: Vanguard Consulting Group
Legal entity: Vanguard Consulting Group Pty Ltd
ABN/ACN: 65 664 277 472/ 664 277 472

Website: https://www.vanguardconsulting.com.au
Email: info@vanguardconsulting.com.au
Postal address: Suite 4/ 31-33 Horton St, Port Macquarie NSW 2444

For privacy questions, access requests, correction requests or complaints, please contact us using the details above.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Personal information may include your name, contact details, account details, payment-related information, transaction history, communications with us, website usage information and other information that can reasonably identify you.

Sensitive information is a special category of personal information and may include information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, biometric information or membership of professional or trade associations. We will only collect sensitive information where it is reasonably necessary for our functions or activities and where we have your consent, or where collection is otherwise permitted or required by law.

3. What personal information we collect

The personal information we collect depends on how you interact with us. We may collect:

3.1 Contact and identity information

This may include your name, business name, job title, email address, phone number, postal address and other contact details.

3.2 Account and enquiry information

This may include login details, enquiry details, form submissions, support requests, preferences, records of communications and information you provide when you contact us.

3.3 Transaction and payment-related information

If you purchase goods or services from us, we may collect order details, billing details, delivery details, invoice information and payment status information.

Where payments are processed by a third-party payment provider, that provider may collect and process your payment information in accordance with its own privacy policy and terms. We generally do not store full credit card details unless we expressly tell you otherwise.

3.4 Website, device and usage information

When you visit our website, we may collect technical and usage information, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, general location information and interactions with our website.

3.5 Marketing and communication preferences

We may collect information about your subscription preferences, marketing preferences, event registrations, survey responses, competition entries and interactions with our communications.

3.6 User-generated content

If our website allows comments, reviews, posts, uploads, forums, chat functions or similar features, we may collect the information you submit through those features. You should not publish personal information that you do not want to be publicly available.

3.7 Recruitment, contractor and supplier information

If you apply for a role, provide services to us or deal with us as a supplier, we may collect information such as your employment history, qualifications, referee details, business contact details, tax or payment information and other information relevant to our relationship with you.

4. How we collect personal information

We may collect personal information:

directly from you, including when you complete a form, create an account, make an enquiry, place an order, subscribe to updates, attend an event, contact us or otherwise interact with us;
automatically through our website, cookies, analytics tools and similar technologies;
from third parties, such as payment providers, delivery providers, marketing platforms, analytics providers, referral partners, publicly available sources, business partners and service providers;
from social media platforms or third-party websites where you interact with our pages, advertisements or content; and
where permitted or required by law.

Where reasonable and practicable, we will collect personal information directly from you.

5. If you do not provide personal information

You are not required to provide personal information to us. However, if you do not provide information we reasonably need, we may not be able to:

provide our goods, services or website features to you;
respond to your enquiry;
process orders, payments or deliveries;
create or manage your account;
send you requested information; or
comply with our legal or business obligations.

Where practicable, you may deal with us anonymously or using a pseudonym. However, this may not be possible where we need to identify you to provide goods or services, process transactions, manage accounts, deliver orders, respond to requests or comply with legal obligations.

6. Why we use personal information

We may use personal information for purposes including:

providing, operating and improving our website, products and services;
responding to enquiries, requests, complaints and feedback;
creating, managing and verifying accounts;
processing orders, payments, refunds, deliveries and invoices;
providing customer support;
communicating with you about our business, services, updates, events and promotions;
sending marketing communications where permitted by law;
personalising your website or customer experience;
conducting analytics, research, reporting and business planning;
improving website functionality, content, security and performance;
detecting, preventing and responding to fraud, misuse, security incidents or unlawful activity;
managing suppliers, contractors, employees and recruitment processes;
complying with legal, regulatory, tax, accounting, insurance and dispute-resolution obligations;
enforcing our terms and conditions and protecting our rights, property and safety; and
any other purpose disclosed to you at the time of collection or authorised by law.

7. Cookies and similar technologies

Our website may use cookies, pixels, tags, analytics tools and similar technologies.

Cookies are small files stored on your browser or device. They help websites function properly, remember preferences, analyse website traffic and support advertising or marketing activities.

We may use:

essential cookies, which are necessary for the website to operate;
preference cookies, which remember your settings and choices;
analytics cookies, which help us understand how visitors use our website;
performance cookies, which help us improve website speed and functionality; and
advertising or remarketing cookies, which may help us or third parties show relevant advertising.

Third parties, such as analytics providers, advertising networks, social media platforms and embedded content providers, may also use cookies or similar technologies through our website.

You can usually adjust your browser settings to block or delete cookies. However, some parts of our website may not function properly if cookies are disabled.

Where required by law, we will seek your consent before using certain cookies or tracking technologies.

8. Analytics, advertising and third-party tools

We may use third-party tools to help us understand website use, improve our services and deliver relevant content or advertising.

These tools may collect information such as your IP address, browser information, device identifiers, website activity and interactions with advertisements or emails.

These third-party providers may process information in Australia or overseas and may handle information in accordance with their own privacy policies.

Where we use advertising or remarketing tools, you may see our advertisements on third-party websites or platforms after visiting our website. You can manage some advertising preferences through your browser, device settings or the relevant advertising platform.

9. Direct marketing

We may use your personal information to send you marketing communications about our products, services, events, promotions, updates or other information that may interest you.

We will only send marketing communications where permitted by law. Where required, we will obtain your consent before sending marketing messages.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at info@vanguardconsulting.com.au.

Even if you opt out of marketing communications, we may still send you non-marketing communications, such as service messages, account notices, invoices, security alerts, legal notices and responses to enquiries.

10. Disclosure of personal information

We may disclose personal information to:

our employees, contractors, officers and related entities;
IT, cloud hosting, website, data storage and cybersecurity providers;
payment processors, banks and financial institutions;
delivery, logistics and order fulfilment providers;
customer support and communications providers;
marketing, advertising, CRM and analytics providers;
professional advisers, including lawyers, accountants, auditors, insurers and consultants;
business partners, referral partners or agents, where relevant to providing services to you;
government authorities, regulators, law enforcement bodies, courts and dispute-resolution bodies;
buyers, potential buyers or advisers in connection with a merger, acquisition, restructure, financing, sale or transfer of all or part of our business or assets;
third parties where you have consented; and
any other person or organisation where permitted or required by law.

We do not sell personal information as a standalone business activity. If this changes, we will update this Privacy Policy and obtain consent where required by law.

11. Overseas disclosure

Some of our service providers, systems or related entities may be located outside Australia or may store or process information outside Australia.

The countries in which personal information may be stored or accessed may include Australia, New Zealand, United States, Singapore, India, Philippines, United Kingdom, European Union.

Before disclosing personal information to an overseas recipient, where required by law, we will take reasonable steps to ensure the recipient handles personal information in a manner consistent with the Australian Privacy Principles, unless an exception applies.

12. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the circumstances, these steps may include:

access controls and password protections;
secure hosting and storage systems;
encryption or secure transmission methods where appropriate;
staff confidentiality obligations;
limiting access to personal information on a need-to-know basis;
monitoring and security review processes;
data backup and recovery procedures; and
using reputable service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of personal information transmitted to or held by us.

13. Retention and deletion

We will keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, manage our relationship with you, comply with legal obligations, resolve disputes and maintain business records.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

Retention periods may vary depending on the type of information, the reason it was collected, legal obligations and our legitimate business needs.

14. Data breaches

We take data security seriously and maintain procedures for identifying, assessing and responding to suspected data breaches.

If we become aware of a data breach involving personal information, we will take reasonable steps to contain the breach, assess the risk and take remedial action.

Where the Privacy Act applies to us and a data breach is likely to result in serious harm, we will notify affected individuals and the

Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.

15. Access to your personal information

You may request access to personal information we hold about you by contacting us at info@vanguardconsulting.com.au.

We may need to verify your identity before responding to your request.

We will respond to access requests within a reasonable period. In some cases, we may refuse access where permitted by law, including where access would:

unreasonably impact another person’s privacy;
pose a serious threat to life, health or safety;
prejudice legal proceedings or enforcement activities;
reveal commercially sensitive information;
be unlawful; or
otherwise fall within a legal exception.

If we refuse access, we will provide reasons where it is reasonable and lawful to do so.

16. Correction of personal information

We take reasonable steps to ensure personal information we hold is accurate, up to date, complete, relevant and not misleading.

You may request correction of personal information we hold about you by contacting us at info@vanguardconsulting.com.au.

If we are satisfied the information is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it.

If we refuse a correction request, we will provide reasons where it is reasonable and lawful to do so. You may also ask us to associate a statement with the information noting that you believe it is incorrect.

17. Automated decision-making, profiling and AI

We may use technology, automated systems or software tools to support business operations, analytics, marketing, fraud prevention, customer service, website personalisation or administrative decision-making.

At the date of this Privacy Policy, we do not use personal information in automated decision-making that could reasonably be expected to significantly affect the rights or interests of individuals.

If we use automated decision-making in a way that could significantly affect your rights or interests, we will update this Privacy Policy to explain:

the kinds of personal information used;
the kinds of decisions made or substantially assisted by automated systems;
how those decisions may affect individuals; and
any rights or options available to you.

18. Children and young people

Our website and services are intended for people aged 18 years and over, unless we expressly state otherwise.

We do not knowingly collect personal information from children without the consent of a parent or guardian, unless permitted by law.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate consent, please contact us at info@vanguardconsulting.com.au so we can take appropriate steps.

If our online services are likely to be accessed by children or are primarily directed to children, we will take additional steps to address applicable children’s privacy obligations.

19. Third-party links and external websites

Our website may contain links to third-party websites, apps, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites or services. You should review the privacy policies of any third-party websites or services you visit or use.

20. Public areas and user content

If you submit personal information to public areas of our website, such as comments, reviews, forums, message boards or social media pages, that information may be visible to other users or the public.

You are responsible for any personal information you choose to publish publicly. We may remove public content at our discretion, but we are not responsible for how others use information that you make publicly available.

21. Business transfers

If our business is sold, merged, restructured, transferred, financed or reorganised, personal information may be disclosed to prospective purchasers, investors, advisers or other relevant parties as part of that transaction.

If control of our business or assets changes, personal information may be transferred to the new owner or operator, subject to applicable law.

22. Complaints

If you have a privacy complaint, please contact us first at:

Email: info@vanguardconsulting.com.au

Postal address: Suite 4/ 31-33 Horton St, Port Macquarie, NSW 2444

Please include enough information for us to understand and investigate your complaint.

We will acknowledge your complaint within a reasonable period and aim to respond within 30 days, unless the matter is complex or we require further information.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant regulator.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices.

The updated version will be published on our website with a new “Last Updated” date.

Your continued use of our website or services after changes are published indicates that you acknowledge the updated Privacy Policy.

Where required by law, we will seek your consent to material changes.

24. Contact us

For privacy questions, access requests, correction requests, complaints or unsubscribe requests, please contact:

Vanguard Consulting Group Pty Ltd

Email: info@vanguardconsulting.com.au

Address: Suite 4/ 31-33 Horton St, Port Macquarie, NSW 2444
Website: https://www.vanguardconsulting.com.au